Return & Refund Policy

Return & Refund Policy

Last updated: 1/10/2024

Thank you for shopping with Ambient Home. We want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand your rights and responsibilities when it comes to returning items purchased from our store.

  1. Returns
  • Eligibility: We accept returns for items purchased directly from Ambient Home within 15 days from the date of delivery.
  • Condition: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging with all tags and labels intact.
  • Non-Returnable Items: Some items, such as personalized or custom-made products, gift cards, and perishable goods, are non-returnable.
  1. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our Customer Support team at ‘’ to request a Return Authorization (RA) number.
  • Pack the item(s) securely in the original packaging, including all accessories and documentation.
  • Clearly label the package with the RA number provided by our Customer Support team.
  • Ship the package to the address provided in the RA instructions. You are responsible for return shipping costs.
  1. Refunds
  • Processing Time: Once we receive your returned item(s) and inspect them, we will process your refund within 10-14 business days.
  • Refund Method: Refunds will be issued in the original form of payment used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
  1. Exchanges

We currently do not offer exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our Customer Support team within 15 days of receiving the product. We will arrange for a replacement or refund.

  1. Cancellations

If you need to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will process your cancellation and issue a refund. Once the order has shipped, it will be subject to our standard return policy.

  1. Contact Information

If you have any questions or need assistance with returns or refunds, please contact our Customer Support team at ‘’ .

We appreciate your business and strive to provide the best shopping experience possible. If you have any concerns or issues with your purchase, please do not hesitate to reach out to us, and we will do our best to assist you.

Thank you for shopping at Ambient Home!